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Help Zone
Primal Records - Privacy and Cookie Policy
This Privacy Policy describes the kinds of information that Primal Records ("we") may collect about you through our website and what we may do with that information. We
reserve the right to modify this Policy at any time by posting the
updated version here and changing the "version" date above. Therefore,
please check this page for updates whenever you visit any of our Sites,
and we may also elect to notify our registered users of material changes
via e-mail or other means. This Policy does not apply to information
that may be collected off-line.
By visiting or registering at one or more of the Sites, you acknowledge
that you have read, understand and agree to be bound by this Policy as
it may be amended from time to time, and to our collection, transfer (if
applicable), storage and processing of your information in the United
States of America. If you do not agree to these terms, please navigate
away from the Site and do not register, make any purchases or provide us
with any personal information about you.
What information do we collect?
We generally collect two kinds of information through the Site:
"personal information" about you which you provide to us, and
"non-personal information" about you, your computer and technology, and
your use of the Sites, which alone doesn't identify you personally.
In order for you to become a registered user, make purchases from, or
sell content through our Sites, you will need to provide us with certain
personal information, such as your age, name, business name if
applicable, e-mail address, street address and telephone number during
the registration process. For online purchases or sales, we will also
require your credit or debit card number, expiration date, billing
address and related details (which may include your social security or
other tax ID number) in order to process payments. We may also ask for
additional personal information from time to time such as such as gender
and income level, in connection with online promotions, contests,
giveaways, surveys and other programs, but it's entirely up to you
whether or not to provide that information to participate in those
programs.
We may also collect non-personal information from visitors and
registered users of the Sites. We may ask you to provide some of that
information yourself, such as your musical preferences, your favorite
artists, labels or genres, or your purchasing, listening and
concert-going habits. Other technical, geographic and usage data and
information we may collect directly, such as your browser type, ISP,
operating system, log and Site usage data, IP address, zip code or
location, the pages you visit and music or other content that you listen
to or access while on the Sites, websites you've visited upon entering
or leaving the Sites, and if you purchase or sell content through the
Sites we will keep track of those purchases and/or sales. Such
information may be combined with your personal information.
If you contact or communicate with us or our representatives by e-mail
or through the Sites, or if you post any information on any forums, chat
rooms, profile pages, feedback, customer service or other portions of
the Sites, we may collect, retain and use any information that you
provide.
Do we use "cookies" or "web beacons"?
We do use "cookies" to collect Site usage data and to improve your
experience on the Sites and our service generally. A "cookie" is a
small data file transferred to your computer for access on future visits
to the Site, which can tell us that you (or someone using the same
computer or IP address) visited our Site(s) before, what clips you've
listened to, etc. You can stop accepting cookies by setting your
Internet browser accordingly, but this will likely result in our not
recognizing you or your preferences on future visits, so you may have to
re-enter certain information.
The Sites and e-mails from us may contain electronic images known as
"web beacons." These are files that allow us to count visitors to our
Sites, to tell if an ad has been viewed or if an e-mail has been opened
or forwarded, or to serve particular content or services. Web beacons
collect limited non-personal information, including beacon number, time
and date of a page or e-mail view, and a description of the page on
which the web beacon resides, all of which we may store and use.
Disabling cookies may prevent some beacons' activity, but generally the
beacons will operate if you visit the Sites or open e-mails from us.
What kind of "cookies" do we use?
Based on the guidelines found in the ICC UK Cookie guide, we may use the following categories:
Strictly Necessary Cookies
These cookies are essential in enabling you to browse our website and
use its features. Without these cookies, services like shopping carts
and electronic payments cannot be provided. For these types of cookies
that are strictly required, no user consent is necessary.
Performance Cookies
These cookies collect anonymous information on how visitors use our
website and whether they encounter error messages from our web pages.
All information gathered is aggregated and therefore anonymized. They
are only used to improve how a website works. By using our website, you
agree that we can place these types of cookies on your device.
Functionality Cookies
These cookies allow our websites to remember choices you make while
browsing, like language, font size, and user name preferences. We may
also remember preferences such as text size, fonts and other
customizable site elements. They may also be used to enable you to watch
videos or comment on a blog. The information these cookies collect will
not personally identify you, and they cannot track your browsing
activity outside our websites. When you choose these preferences, you
agree that we can place these functional customization cookies on your
device.
Advertising Cookies
These cookies are used to deliver targeted advertising as may be
relevant to you and your interests. They are also used to limit the
number of times you see an advertisement and help measure the
effectiveness of the campaign. They remember you have visited a website
and is shared with other sites such as advertisers. They may be linked
to functionality provided by the other sites. You can choose whether
to allow these cookies by changing your cookie settings in your browser.
What do we do with the information we collect?
Our main use for the personal information we collect is to process your
registration, purchases and payments, and to maintain your account on an
ongoing basis. If you are a content supplier, we will also use your
personal information to make accountings and pay royalties to you. If
you enter any contests, promotions, giveaways or other optional
programs, we will use the information you provide to facilitate and
communicate with you about that particular transaction, such as to
notify you whether you've won, to deliver prizes.
We may also use your personal and non-personal information to enhance
your experience with the Sites and our service, such as sending you
e-mails and otherwise providing you with other information, content and
material in which we think you may be interested; displaying content and
ads according to your prior browsing history, preferences and location;
fulfilling your orders; providing customer service and responding to
your questions and comments; or contacting you about your account or
about our and and partners' promotions, contests, surveys, or other
promotions.
We may use information learned from cookies and web beacons to make sure
that our content and emails are in a format that you can read, to
analyze trends about which Sites, content and e-mails are popular and
are being read and/or forwarded, to maintain a history of e-mail
activity, and to evaluate the effectiveness and efficiency of certain
communications.
Your feedback and other information will also be used to evaluate and
enhance our Sites and service. For example, we may analyze the traffic
and usage of our Site; the participation rate of our various promotions,
offerings, e-mails, and other programs; and the popularity of our
content, artists, and participating suppliers. We may also use that
information for product development purposes, such as determining what
other labels, artists, products and services our users are interested
in, and for technical purposes such as monitoring the functionality of
our servers and e-mail systems.
Do we share the information we collect with third parties?
We may share the information that we collect, both personal and
non-personal, with third parties such as advertisers, contest sponsors,
promotional and marketing partners, and the labels, artists and others
who provide our content or whose products or services we think may
interest you. We may also share it with our current and future
affiliated companies and business partners, and if we are involved in a
merger, asset sale or other business reorganization, we may also share
or transfer your personal and non-personal information to our
successors-in-interest.
We may engage trusted third party service providers to perform functions
and provide services to us, such as hosting and maintaining our servers
and the Site, database storage and management, e-mail management,
storage marketing, credit card processing, customer service and
fulfilling orders for products and services you may purchase through the
Site. We will likely share your personal information, and possibly
some non-personal information, with these third parties to enable them
to perform these services for us and for you.
We may share portions of our log file data, including IP addresses, for
analytics purposes with third parties such as web analytics partners,
application developers, and ad networks. If your IP address is shared,
it may be used to estimate general location and other technographics
such as connection speed, whether you have visited the Sites in a shared
location, and type of the device used to visit the Sites. They may
aggregate information about our advertising and what you see on the
Sites and then provide auditing, research and reporting for us and our
advertisers.
We may also disclose personal and non-personal information about you to
government or law enforcement officials or private parties as we, in our
sole discretion, believe necessary or appropriate in order to respond
to claims, legal process (including subpoenas), to protect our rights
and interests or those of a third party, the safety of the public or any
person, to prevent or stop any illegal, unethical, or legally
actionable activity, or to otherwise comply with applicable court
orders, laws, rules and regulations.
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